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18px}.sd-views{display:flex;align-items:center;gap:5px;flex-wrap:wrap}.sd-views button{display:flex;align-items:center;gap:7px;padding:8px 11px;border:1px solid transparent;border-radius:6px;background:transparent;color:var(--sd-muted);font-size:12px;white-space:nowrap;min-height:38px}.sd-views button:hover{background:#201b29;color:var(--sd-text)}.sd-views button[aria-pressed=true]{background:#292133;border-color:#473754;color:#e6d6fb}.sd-views button span{font-size:10px;border-radius:4px;padding:0 5px;background:#ffffff0c;color:inherit;font-variant-numeric:tabular-nums}.sd-feedback-summary{color:var(--sd-muted);font-size:12px;margin:0 0 16px!important}.sd-primary,.sd-secondary,.sd-text-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid #46394f;border-radius:6px;background:#201a27;color:#e0d4eb;padding:8px 12px;font-size:12px!important;line-height:1.5;min-height:36px;white-space:nowrap;text-decoration:none}.sd-primary{background:#c4aff5;border-color:#c4aff5;color:#24172f;font-weight:600}.sd-primary:hover:not(:disabled){background:#d4c0fb;border-color:#d4c0fb}.sd-secondary:hover:not(:disabled){background:#2c2236;border-color:#88719b}.sd-text-button{background:none;border-color:transparent;color:#c5b0da;padding:4px;min-height:28px}.sd-text-button:hover:not(:disabled){color:#f0e4ff;text-decoration:underline;text-underline-offset:4px}.sd-inbox{display:grid;grid-template-columns:290px minmax(0,1fr);border:1px solid var(--sd-border);border-radius:10px;background:var(--sd-bg);min-height:610px;overflow:hidden;align-items:stretch}.sd-queue{background:#110f16;border-right:1px solid var(--sd-border);display:flex;flex-direction:column;min-width:0}.sd-search{padding:17px 15px 10px;display:grid;gap:10px}.sd-search label{min-width:0}.sd-workspace :is(input,select,textarea),.sd-modal :is(input,textarea){font:inherit;color:#e9dff2;background:#0e0c12;border:1px solid #46394f;border-radius:6px;padding:9px 11px;min-width:0;max-width:100%;box-shadow:none}.sd-search input,.sd-search select{width:100%;font-size:12px}.sd-workspace input::placeholder,.sd-workspace textarea::placeholder,.sd-modal input::placeholder,.sd-modal textarea::placeholder{color:#a395b0}.sd-queue-caption{display:flex;align-items:center;justify-content:space-between;padding:0 18px 9px;color:#a99ab7;font-size:11px;border-bottom:1px solid var(--sd-border)}.sd-queue-caption button{font-size:11px!important}.sd-requests{display:flex;flex-direction:column}.sd-request{display:flex;flex-direction:column;gap:8px;width:100%;padding:18px;border:0;border-left:3px solid transparent;border-bottom:1px solid #292330;background:transparent;text-align:left;color:var(--sd-text);min-width:0}.sd-request:hover{background:#1a1520}.sd-request.is-selected{border-left-color:#c4aff5;background:#251d30}.sd-request strong{font-size:13px;line-height:1.6;font-weight:550;overflow-wrap:anywhere;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.sd-request-top,.sd-request-bottom{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:10px;color:#b5a4c2}.sd-request-email{font-size:11px;color:#b7a5c5;overflow-wrap:anywhere}.sd-request-bottom>span:first-child{font-family:ui-monospace,SFMono-Regular,monospace;letter-spacing:.2px}.sd-badge{display:inline-flex;align-items:center;gap:6px;font-size:10px;line-height:1.4;padding:3px 7px;border-radius:4px;background:#272130;color:#cfc0df;white-space:nowrap}.sd-badge:before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor}.sd-badge.is-open,.sd-badge.is-new{background:#2c2240;color:#d1b6f7}.sd-badge.is-watching,.sd-badge.is-reviewing{background:#342a1b;color:#ebc78e}.sd-badge.is-resolved,.sd-badge.is-closed{background:#192f27;color:#9cd9bc}.sd-priority.is-high,.sd-priority.is-critical,.sd-attention{color:#f0abb5}.sd-draft-indicator{color:#d0b4f0;font-size:10px}.sd-load-more{margin:15px;white-space:normal}.sd-queue-footer{display:flex;justify-content:space-between;gap:10px;padding:16px;margin-top:auto;font-size:10px;color:#a899b5;border-top:1px solid var(--sd-border);flex-wrap:wrap}.sd-ticket{min-width:0;position:relative}.sd-ticket-header{padding:24px 27px 22px;border-bottom:1px solid var(--sd-border)}.sd-ticket-eyebrow{display:flex;align-items:center;gap:12px;margin-bottom:13px;color:#b9a6c8;font-size:11px}.sd-ticket-eyebrow>span:first-child{font-family:ui-monospace,SFMono-Regular,monospace}.sd-ticket-title{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.sd-ticket-title h2{font-size:21px;font-weight:550;letter-spacing:-.35px;line-height:1.45;overflow-wrap:anywhere}.sd-ticket-title button{flex-shrink:0}.sd-from{display:flex;align-items:center;gap:12px;flex-wrap:wrap;font-size:12px;color:#cfbedc;margin-top:12px!important;overflow-wrap:anywhere}.sd-from span{font-size:11px;color:#ab99ba}.sd-ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 220px;align-items:start}.sd-conversation-column{min-width:0;padding:0 26px 26px}.sd-section-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:22px 0 18px}.sd-section-heading 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.sd-avatar{background:#4b3c22;color:#e9c88d}.sd-message.is-internal small{color:#c7b696}.sd-private-label{color:#efd098;border:1px solid #6f5635;background:#3a2e1d;border-radius:4px;padding:2px 5px;font-size:9px;font-weight:400}.sd-composer{border:1px solid #53415f;border-radius:8px;overflow:hidden;background:#110e17}.sd-compose-modes{display:flex;gap:18px;border-bottom:1px solid #352b40;padding:0 15px}.sd-compose-modes button{padding:12px 0 10px;border:0;border-bottom:2px solid transparent;background:transparent;font-size:11px;color:#bba9cb;line-height:1.7}.sd-compose-modes button[aria-pressed=true]{border-bottom-color:#c4aff5;color:#e1d2f5}.sd-composer textarea{display:block;resize:vertical;min-height:130px;width:100%;border:0;background:transparent;border-radius:0;padding:17px;font-size:13px;line-height:1.8}.sd-compose-footer{padding:12px 15px;display:flex;gap:13px;align-items:center;justify-content:space-between;border-top:1px solid #2f2639}.sd-compose-footer p{color:#b5a1c6;font-size:10px;max-width:240px;line-height:1.7}.sd-composer.is-internal{border-color:#80623c;background:#251f17}.sd-composer.is-internal .sd-compose-modes{border-color:#57432c}.sd-composer.is-internal .sd-compose-modes button[aria-pressed=true]{border-color:#e6c48c;color:#f0d49d}.sd-composer.is-internal .sd-compose-footer{border-color:#57432c}.sd-composer.is-internal .sd-compose-footer p{color:#e5c58c}.sd-composer.is-internal .sd-primary{background:#e7c68d;border-color:#e7c68d;color:#332716}.sd-details{padding:24px 19px;border-left:1px solid var(--sd-border);background:#110f16;min-width:0;align-self:stretch}.sd-details h3{font-size:12px;font-weight:550;margin:0 0 21px}.sd-details-content>label{display:block;font-size:11px;color:#bca6cc;margin-bottom:17px}.sd-details select{display:block;width:100%;margin-top:7px;font-size:12px;min-height:38px}.sd-ticket-meta{border-top:1px solid var(--sd-border);padding-top:17px;margin:22px 0 19px}.sd-ticket-meta>div{margin:0 0 18px}.sd-ticket-meta dt{font-size:10px;color:#b49bc6;margin-bottom:5px}.sd-ticket-meta dd{margin:0;font-size:11px;color:#d8c9e3;overflow-wrap:anywhere}.sd-ticket-meta dd small{display:block;color:#b39bc5;font-size:10px;margin-top:4px}.sd-full-reference{font-family:ui-monospace,SFMono-Regular,monospace;font-size:10px!important}.sd-details-content>.sd-secondary{width:100%;white-space:normal;margin-bottom:9px;font-size:11px!important}.sd-triage{border-top:1px solid var(--sd-border);margin-top:18px;padding-top:18px}.sd-triage summary{font-size:11px;color:#c7aedb;cursor:pointer}.sd-triage textarea{margin-top:13px;display:block;width:100%;min-height:100px;resize:vertical;font-size:12px}.sd-triage button{margin-top:10px;font-size:11px!important}.sd-triage small{display:block;font-size:10px;color:#b39bc5;margin-top:8px}.sd-link-conversation{border-top:1px solid var(--sd-border);padding-top:20px}.sd-link-conversation h3{font-size:13px}.sd-link-conversation p{color:var(--sd-muted);font-size:12px;margin:6px 0 15px}.sd-empty{padding:40px 22px;text-align:center;color:#b9a5c9;font-size:12px}.sd-empty h3{color:#e7d8f0;font-size:14px;font-weight:550;margin-bottom:8px}.sd-empty p{line-height:1.9}.sd-empty button{margin-top:18px}.sd-ticket-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:570px;max-width:420px;margin:0 auto}.sd-ticket-empty h2{font-size:20px;letter-spacing:-.4px;color:#e8dced;font-weight:550;margin:19px 0 10px}.sd-ticket-empty small{font-size:10px;margin-top:28px;color:#a18bb2}.sd-empty-icon{width:48px;height:48px;background:#261e31;border:1px solid #493755;border-radius:12px;display:grid;place-items:center;font-size:27px;color:#c4aff5}.sd-back{display:none}.sd-alert,.sd-success{padding:12px 15px;border:1px solid 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:is(input,textarea){display:block;width:100%;margin-top:8px;font-size:13px;min-height:40px}.sd-modal textarea{min-height:135px;resize:vertical}.sd-modal footer{display:flex;justify-content:flex-end;gap:10px;border-top:1px solid #3a2d44;padding-top:22px}.sd-modal .sd-hint{color:#b6a0c6;font-size:11px;margin-top:-9px!important}.sd-modal .sd-alert{margin:0 0 20px!important}@media(max-width:1250px){.sd-inbox{grid-template-columns:270px minmax(0,1fr)}.sd-ticket-layout{display:flex;flex-direction:column}.sd-details{order:-1;border-left:0;border-bottom:1px solid var(--sd-border);display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;padding:18px 24px;align-self:auto;width:100%}.sd-details h3{grid-column:1/-1;margin:0;font-size:11px}.sd-details-content>label{margin:0}.sd-ticket-meta{display:flex;gap:22px;flex-wrap:wrap;grid-column:1/-1;margin:3px 0 0;padding-top:13px}.sd-ticket-meta>div{margin:0;flex:1;min-width:130px}.sd-ticket-meta>div:last-child{flex-basis:100%}.sd-details-content>.sd-secondary{margin:0;width:auto;justify-self:start;grid-column:span 1}.sd-triage{grid-column:1/-1;margin:0;padding-top:12px}.sd-conversation-column{width:100%;padding:0 24px 24px}.sd-ticket-title{flex-wrap:wrap;gap:12px}.sd-ticket-title h2{font-size:19px}}@media(max-width:1100px){.sd-inbox{grid-template-columns:240px minmax(0,1fr)}.sd-toolbar{align-items:flex-start}.sd-views{gap:3px}.sd-views button{padding:7px 9px;font-size:11px}.sd-request{padding:16px 13px}.sd-ticket-header{padding:20px}.sd-conversation-column{padding:0 18px 20px}.sd-details{padding:16px 20px;gap:11px}.sd-compose-footer{flex-wrap:wrap}.sd-compose-footer .sd-primary{margin-left:auto}.sd-message{padding:15px}.sd-from{font-size:11px}.sd-toolbar>.sd-primary{font-size:11px!important}}@media(max-width:760px){.sd-toolbar{flex-wrap:wrap;gap:12px}.sd-views{flex:1 0 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:is(input,textarea){font-size:16px}.sd-feedback-summary{line-height:1.9}.sd-ticket-meta{gap:12px}.sd-ticket-meta>div{min-width:100px}.sd-compose-modes{gap:15px}.sd-compose-modes button{min-height:44px}}@media(prefers-reduced-motion:reduce){.sd-workspace *,.sd-modal *{transition:none!important}}@media(min-width:761px){.sd-inbox{height:calc(100dvh - 295px);min-height:510px;max-height:1100px}.sd-queue{min-height:0;overflow:hidden}.sd-requests{min-height:0;flex:1;overflow-y:auto;scrollbar-color:#51405f #110f16}.sd-ticket{overflow-y:auto;scrollbar-color:#51405f #131118}.sd-queue-footer{margin-top:0}.sd-ticket-header{position:sticky;top:0;z-index:2;background:#131118}.sd-ticket-empty{min-height:100%;height:100%}}.sd-details-content{display:contents}.sd-details-toggle{display:none}@media(max-width:760px){.sd-details{display:block}.sd-details-toggle{display:flex;justify-content:space-between;align-items:center;width:100%;padding:2px 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.admin-feature-workspace .ops-shell.ops-support-only.aw-shell{background:#0c0b11;color:#eeeaf5;--ops-card:#131118;--ops-border:#302936;--ops-violet:#c4aff5}.ops-support-only.aw-shell .ops-header{background:#110e17;border-color:#302936}.ops-support-only.aw-shell .ops-secondary-action{background:#201a27;border-color:#46394f;color:#e0d4eb}